Frequently Asked Questions
Everything you need to know about your next favorite hat.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows. Compare your measurement to our size chart located on each product page to ensure the most comfortable fit.
What is your return policy for Conner Hats?
We offer a 30-day return window for all unworn hats in their original condition with tags attached. Please note that customers are responsible for return shipping costs unless the item is defective.
How should I care for and clean my hat?
Maintenance depends on the material. For wool felt, use a soft-bristled brush in a counter-clockwise direction. For straw hats, wipe gently with a damp cloth. Always avoid excessive heat and moisture to preserve the hat's shape.
Do you offer international shipping?
Yes, we ship our premium headwear worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout. Please be aware that international orders may be subject to local customs duties.
Can I crush or pack my hat for travel?
Many of our styles are specifically designed to be 'crushable' or 'packable.' Look for these keywords in the product description. For non-packable hats, we recommend stuffing the crown with clothing in your suitcase to maintain its structure.
Are Conner Hats sustainably made?
We are committed to ethical fashion. Many of our products utilize eco-friendly materials such as organic cotton, recycled plastic bottles, and sustainably harvested raffia to reduce our environmental footprint.